As a general rule Buyer shall not be entitled to cancel Order once placed. But the App gives the option to cancel the Order within 2 minutes of placing it. This is to facilitate the buyer to cancel the mistaken orders due to typo errors. After 2 minutes this option will go away automatically.
If Buyer wants to cancel his/her Order after placing it and 2 minutes thereafter, Eat Homely shall have a right to charge 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Eat Homely, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Sellers and Delivery Agents.
Non-Customer Cancellation
Eat Homely reserves the right to collect a penalty for the Orders constrained to be canceled by Eat Homely for reasons not attributable to Eat Homely, including but not limited to:
in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
failure to contact Buyer by phone at the time of delivering the Order;
failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
In case of cancellations for the reasons attributable to Eat Homely or the Merchant or Delivery Agent, Eat Homely shall not collect any penalty from the Buyer.
Eat Homely reserves the right to look into the cancellation request of the Buyer and determine if such cancellation request falls under the conditions mentioned above. If Eat Homely is satisfied that the request and same fulfills any of the aforesaid conditions, then Eat Homely shall process the cancellation request and refund amounts to the Buyer.
Refunds
Buyer may be entitled to a refund for prepaid Orders. Eat Homely retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason; Buyer can right to us in the below email towards processing the refund: customer_care@eathomely.co.in
Buyer may be entitled to a refund upto 100% of the Order value if Delivery Agent fails to deliver the Order due to a cause attributable to either Delivery Agent or Eat Homely, however such refunds will be assessed on a case to case basis by Eat Homely.
Our decision on refunds shall be final and binding.
All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don’t choose to credit it to Buyer’s wallet with his/her Eat Homely Account;
Process
Payment Method
Refund to Source
Turn Around Time
Cancellation/Payment failure/Compensation
Net Banking
Source
5-7 Business Days
UPI
2 hours
Debit/Credit Card
5-7 Business Days
Eat Homely Wallet
2 hours
In case of payment after delivery, Buyer will not be required to pay for:
Orders where packaging is either tampered or damaged at the time of delivery;
Wrong Order being delivered; or
Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to Eat Homely Customer Care (customer_care@eathomely.co.in) before the Order is marked delivered.
Cancellation & Refund Policy
Customer Cancellation
As a general rule Buyer shall not be entitled to cancel Order once placed. But the App gives the option to cancel the Order within 2 minutes of placing it. This is to facilitate the buyer to cancel the mistaken orders due to typo errors. After 2 minutes this option will go away automatically.
If Buyer wants to cancel his/her Order after placing it and 2 minutes thereafter, Eat Homely shall have a right to charge 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Eat Homely, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Sellers and Delivery Agents.
Non-Customer Cancellation
Eat Homely reserves the right to collect a penalty for the Orders constrained to be canceled by Eat Homely for reasons not attributable to Eat Homely, including but not limited to:
in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
failure to contact Buyer by phone at the time of delivering the Order;
failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
In case of cancellations for the reasons attributable to Eat Homely or the Merchant or Delivery Agent, Eat Homely shall not collect any penalty from the Buyer.
Eat Homely reserves the right to look into the cancellation request of the Buyer and determine if such cancellation request falls under the conditions mentioned above. If Eat Homely is satisfied that the request and same fulfills any of the aforesaid conditions, then Eat Homely shall process the cancellation request and refund amounts to the Buyer.
Refunds
Buyer may be entitled to a refund for prepaid Orders. Eat Homely retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason; Buyer can right to us in the below email towards processing the refund: customer_care@eathomely.co.in
Buyer may be entitled to a refund upto 100% of the Order value if Delivery Agent fails to deliver the Order due to a cause attributable to either Delivery Agent or Eat Homely, however such refunds will be assessed on a case to case basis by Eat Homely.
Our decision on refunds shall be final and binding.
All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don’t choose to credit it to Buyer’s wallet with his/her Eat Homely Account;
Source
In case of payment after delivery, Buyer will not be required to pay for:
Orders where packaging is either tampered or damaged at the time of delivery;
Wrong Order being delivered; or
Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to Eat Homely Customer Care (customer_care@eathomely.co.in) before the Order is marked delivered.